Refund and Cancellation Policy

Effective Date: May 28, 2026  |  Last Updated: June 22, 2026

1. Overview

This Refund and Cancellation Policy ("Policy") describes how cancellations are handled for Vertiso Memory subscriptions and sets out Vertiso Corporation's ("Vertiso," "we," "us," or "our") position on refunds. This Policy is incorporated by reference into the Vertiso Memory Terms of Service and should be read alongside it. In the event of any conflict between this Policy and the Terms of Service, the Terms of Service shall control.

This Policy applies to all paid subscription plans: Basic ($24.99/month or $249.90/year), Savant ($119.00/month or $1,190.00/year), and Pro ($349.00/month or $3,490.00/year). The Free Plan is not a paid plan and is not subject to this Policy.

2. Subscription Billing

Vertiso Memory paid subscriptions are billed in advance on a recurring basis, on the cadence you select at checkout (monthly or annual), on the date you first subscribe (your "Billing Date"). Each billing cycle covers one full subscription period of access beginning on the Billing Date (your "Subscription Period") — one calendar month for monthly plans, or one year for annual plans. Payment is processed automatically via Stripe using the payment method on file with your Account.

By subscribing, you authorize Vertiso to charge your payment method automatically at the start of each Subscription Period until you cancel or your subscription is otherwise terminated.

2.1 Annual Plans

Annual billing is available for the Basic, Savant, and Pro plans at the annual prices listed above. The cancellation policy for annual plans is consistent with the monthly policy described in this document: automated billing stops upon cancellation and access continues through the end of the paid annual period, with no refund for unused time. Prorated refunds or credits for mid-cycle cancellations of annual plans are not available, except where required by applicable law.

3. How to Cancel

You may cancel your subscription at any time through one of the following methods:

• Self-service: Log in to your Vertiso Memory account, navigate to Account Settings > Subscription, and select "Cancel Subscription"; or
• By request: Contact Vertiso support at support@vertiso.ai with the subject line "Cancel Subscription" from the email address associated with your Account.

Cancellation takes effect immediately upon confirmation. You will receive a confirmation email to the address on file when your cancellation has been processed. If you do not receive a confirmation within one business day of your request, please contact support@vertiso.ai.

4. Access After Cancellation

When you cancel your subscription, the following occurs:

• Automated billing is stopped immediately. No further charges will be made to your payment method.
• Your access to the Service continues through the end of your current Subscription Period — that is, through the last day of the billing cycle you have already paid for.
• At the end of that Subscription Period, your Account reverts to the Free plan. Your Content and Memory Data are retained; any data above Free-plan limits becomes read-only (no new writes) until you return under those limits or re-subscribe. Vertiso does not delete your data on cancellation.

Example: If your Billing Date is the 1st of each month and you cancel on the 15th, your access and API availability continue through the end of that month. You will not be charged on the 1st of the following month.

5. Refund Policy

No Refunds for Unused Time: Vertiso Memory subscription fees are non-refundable, except where required by applicable law. We do not issue full or partial refunds for any unused portion of a Subscription Period, including where a subscription is cancelled before the end of a billing cycle.

All subscription fees are charged in advance for the upcoming Subscription Period. Because access to the Service is provided immediately upon payment and the infrastructure costs associated with maintaining your account and Memory Data are incurred regardless of your usage level, subscription fees are non-refundable once a Subscription Period has begun, except where required by applicable law.

This no-refund policy applies equally to all paid subscription tiers (Basic, Savant, and Pro) and regardless of the reason for cancellation, including but not limited to:

• Cancellation partway through a Subscription Period;
• Reduced usage or non-use of the Service;
• Changes in your business needs or circumstances;
• Dissatisfaction with features or performance (please contact support@vertiso.ai — we want to help); or
• Upgrade or downgrade to a different plan tier.

6. Exceptions and Discretionary Refunds

While our standard policy is no refunds for unused time, Vertiso may, at its sole discretion, consider refund requests in the following limited circumstances:

• Duplicate charges: if you were charged more than once for the same Subscription Period due to a billing error, we will correct the error and issue a refund for the duplicate charge.
• Significant service outage: if the Service was materially unavailable for an extended and documented period during your Subscription Period due to a failure attributable to Vertiso, we may, at our discretion, apply a credit toward a future billing period.
• Unauthorized charge: if you believe a charge was made to your account without your authorization, contact support@vertiso.ai immediately and we will investigate.

Refund requests under this Section must be submitted to support@vertiso.ai within 14 days of the charge in question. Vertiso's determination on any discretionary refund request is final.

Nothing in this Section creates an obligation on Vertiso's part to issue a refund in any particular circumstance.

7. Free Plan and Free Trials

The Free Plan does not require payment and is not subject to billing or refunds. Vertiso does not currently offer time-limited free trials of paid plans. If Vertiso offers a free trial in the future and you cancel before the trial ends, you will not be charged; if you do not cancel before the trial period expires, your subscription will automatically convert to a paid plan and the applicable fee will be charged to your payment method at that time. Once a paid Subscription Period begins, the standard no-refund policy in Section 5 applies.

8. Plan Changes

8.1 Upgrades

If you upgrade to a higher-tier plan mid-cycle, the upgrade takes effect as soon as payment clears. The initial charge for an upgrade is the prorated amount for the remainder of your current billing cycle at the new plan rate. From your next Billing Date onward, the full rate for the new plan applies.

8.2 Downgrades

If you downgrade to a lower-tier plan mid-cycle, the downgrade takes effect as soon as the change is processed. A prorated credit for the unused portion of your current billing cycle at the higher plan rate will be issued to your Account and applied toward your next billing charge. No cash refunds are issued for downgrades; credits are applied to future billing only.

9. Account Termination by Vertiso

If Vertiso suspends or terminates your Account for violation of the Terms of Service or Acceptable Use Policy, you will not be entitled to a refund for any unused portion of your current Subscription Period. Vertiso's right to terminate accounts for policy violations is set out in the Terms of Service.

If Vertiso discontinues the Service entirely and terminates all subscriptions, Vertiso will provide at least 30 days' advance written notice and will issue a prorated refund for any prepaid Subscription Period extending beyond the termination date.

10. Memory Data After Cancellation

When a paid subscription ends:

• Your Account reverts to the Free plan and your Content and Memory Data are retained. Data above Free-plan limits becomes read-only (no new writes) until you return under those limits or re-subscribe.
• Vertiso does not delete your Content or Memory Data when a subscription lapses or is cancelled. Your data is deleted only if you explicitly delete your Account and confirm that choice.
• Upon confirmed Account deletion, deletion begins promptly and is completed within 30 days. Once deletion begins, your data is no longer accessible and cannot be exported or recovered.
• Aggregate, anonymized data derived from your usage may be retained in accordance with Vertiso's Privacy Policy.

You may delete your Account at any time from your Account settings or by contacting support@vertiso.ai. Because deletion is irreversible once it begins, Vertiso recommends exporting any Memory Data you wish to retain beforehand.

11. Contact and Refund Requests

For cancellations, billing questions, or refund requests, contact:

Vertiso Corporation
8201 164th Ave NE, Suite 200, Redmond, WA 98052
Email: support@vertiso.ai
Website: https://memory.vertiso.ai

We aim to respond to all billing and cancellation inquiries within two (2) business days.