terms of service
Effective Date: May 28, 2026 | Last Updated: July 12, 2026
Please read these Terms of Service ("Terms") carefully before using Vertiso Memory, an AI memory substrate and portable memory service (the "Service") operated by Vertiso Corporation, a Delaware corporation ("Vertiso," "we," "us," or "our"). These Terms constitute a legally binding agreement between you and Vertiso governing your access to and use of the Service.
BY ACCESSING OR USING THE SERVICE, CREATING AN ACCOUNT, OR CLICKING "I AGREE" (OR SIMILAR), YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICE.
For purposes of these Terms, the following definitions apply:
You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract. If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.
Vertiso reserves the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last Updated" date above and, where practicable, by sending notice to the email address associated with your Account. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms.
To access certain features of the Service, you must register for an Account. You agree to provide accurate, current, and complete registration information and to keep such information updated. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account.
You agree to notify Vertiso immediately at support@vertiso.ai of any unauthorized use of your Account or any other breach of security. Vertiso shall not be liable for any loss or damage arising from your failure to comply with this Section.
Vertiso may suspend or terminate your Account at its sole discretion if it believes that your Account credentials have been compromised or that your use of the Service violates these Terms.
The Service is offered under the following tiers:
Vertiso reserves the right to modify pricing with at least 30 days' written notice to existing subscribers.
Paid plans are billed on a pre-payment basis via Stripe, on the monthly or annual cadence you select at checkout. By providing payment information, you authorize Vertiso to charge the applicable fees to your payment method. All fees are non-refundable except as set out in the Refund and Cancellation Policy, incorporated herein by reference, or as required by applicable law.
If your payment fails, Vertiso may, after reasonable notice, downgrade your Account to the Free plan; paid features are suspended until payment succeeds, and your Content and Memory Data are retained (data above Free-plan limits becomes read-only). Vertiso does not delete your data for non-payment. You are responsible for all applicable taxes.
Vertiso offers a perpetual Free Plan as the entry tier; it does not require a payment card and does not expire. Vertiso does not currently offer time-limited free trials of paid plans. If Vertiso elects to offer a free trial in the future, the trial terms will be disclosed at that time, and at the conclusion of any such trial continued use of paid features will require a paid subscription. Vertiso reserves the right to modify or discontinue the Free Plan or any trial offering at any time.
Availability targets for paid plans are described in the Service Level Agreement, incorporated herein by reference. The Service Level Agreement states Vertiso's availability target only; it does not provide service credits or other remedies, and Service availability remains subject to the disclaimers in Section 12 and the limitation of liability in Section 13.
The Teams Plan is not yet available.
The terms in this Section 4a do not currently apply to any User and take effect only if and when Vertiso makes the Teams Plan available. They are published here so prospective Teams customers can review the governing terms in advance.
This Section sets out additional terms that apply specifically to Teams Plan subscriptions. In the event of any conflict between this Section and the other provisions of these Terms with respect to Teams Plan use, this Section controls.
The Teams Plan is administered by one or more Admins designated by the subscribing organization. The Admin is responsible for:
By accepting these Terms on behalf of an organization, the Admin represents and warrants that they have authority to bind the organization and that the organization accepts responsibility for the conduct of all team members.
Vertiso Memory maintains a distinction between shared Team Workspace data and individual member Memory Data:
Organizations using the Teams Plan are responsible for notifying their members about the extent of Admin access to individual Memory Data and for obtaining any consents required under applicable employment or privacy law. Vertiso is not responsible for an organization's failure to comply with its own obligations to its members.
When a team member is removed from the Team Workspace by an Admin:
Admins may export Team Workspace data at any time using the export function within Account settings or by contacting support@vertiso.ai. Upon termination of a Teams Plan subscription, the Admin is responsible for exporting any Team Workspace data prior to the subscription end date. Vertiso's standard deletion policy applies: deletion begins immediately upon subscription end and is completed within 30 days (except where retention is required by applicable law, regulation, court order, or legal process), after which data cannot be recovered.
If the Teams Plan is used in a context where the subscribing organization processes personal data of its employees, customers, or other third parties through the Service, the organization acts as a data controller for such processing and Vertiso acts as a data processor. The organization is responsible for ensuring it has a lawful basis for processing such personal data and for complying with all applicable data protection laws. See Section 16 regarding Data Processing Agreements.
Subject to your compliance with these Terms and timely payment of applicable fees, Vertiso grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal purposes during your subscription term.
Developers accessing the Service via API are subject to any rate limits, usage restrictions, and technical documentation published by Vertiso. API credentials are personal to your Account and may not be shared. Vertiso may impose or modify API rate limits at any time with reasonable notice.
You agree not to:
Your use of the Service is subject to these Terms and Vertiso's Acceptable Use Policy ("AUP"), incorporated herein by reference. In the event of a conflict between these Terms and the AUP, these Terms shall control. Vertiso may update the AUP from time to time; continued use of the Service following notice of an updated AUP constitutes your acceptance of the revised policy.
You agree to use the Service only for lawful purposes and in a manner consistent with all applicable laws, regulations, and ethical standards. Without limiting the generality of the foregoing, you expressly agree not to use the Service to store, process, transmit, distribute, or facilitate any Content or activity that:
Vertiso reserves the right, but assumes no obligation, to monitor use of the Service for compliance with this Section and the AUP. Vertiso may, in its sole discretion and without prior notice, suspend or terminate access to the Service for any User whose use Vertiso reasonably believes violates this Section, the AUP, or any applicable law.
If you become aware of any use of the Service that violates this Section or the AUP, please report it to abuse@vertiso.ai.
You retain all ownership rights in the Content you store or transmit through the Service. By using the Service, you grant Vertiso a limited, royalty-free license to store, process, transmit, and display your Content solely as necessary to provide the Service to you.
The Service uses artificial intelligence and large language model (LLM) technologies to structure, organize, and retrieve your Memory Data. By using the Service, you acknowledge and agree that your Content and Memory Data may be processed by AI/LLM systems to provide the Service's core functionality.
Vertiso does not use your Content or Memory Data to train, fine-tune, or otherwise develop AI or machine learning models, whether operated by Vertiso or any third party, in any manner that is unauthorized by you, conducted by or for a third party without your explicit consent, or intended to circumvent Vertiso's API terms or these Terms of Service. This commitment applies to all subscription tiers and will not be changed without explicit prior notice and your affirmative consent.
The Service uses Google's paid Gemini API for certain features. Google does not use data submitted through its paid API to train or improve its models.
Vertiso Memory is an AI context and workflow memory platform. The Service is designed to store and retrieve information that users choose to retain across sessions and tools. Vertiso understands that ordinary personal data — such as names, job titles, email addresses, work context, and professional relationships — will naturally form part of a user's Memory Data. Storing such ordinary personal data through the Service is consistent with its intended use.
However, certain categories of data carry heightened legal, security, or personal risk and are not appropriate for storage in a general-purpose memory platform. Vertiso strongly advises against storing the following in the Service:
VERTISO DOES NOT CERTIFY COMPLIANCE WITH HIPAA, PCI-DSS, COPPA, OR ANY OTHER REGULATORY FRAMEWORK GOVERNING THE ABOVE CATEGORIES.
Vertiso is not a HIPAA Business Associate and does not offer a Business Associate Agreement as a standard term. Users who store high-risk data categories in the Service do so entirely at their own risk. If you require a certified compliant platform for regulated data, you should not use the Service for that purpose.
Vertiso retains your Content and Memory Data for as long as your Account exists, including after a paid subscription ends (your Account reverts to the Free plan and your data is retained, with data above Free-plan limits becoming read-only). Vertiso deletes your Content and Memory Data only when you explicitly delete your Account and confirm that choice. Upon confirmed Account deletion, deletion begins promptly and is completed within 30 days, except where retention is required by applicable law, regulation, court order, or legal process; once deletion begins, your data is no longer accessible and cannot be recovered. You may delete your Account at any time from your Account settings or by contacting support@vertiso.ai. Certain aggregate, anonymized data may be retained indefinitely.
Vertiso's Privacy Policy is incorporated into these Terms by reference and describes how Vertiso collects, uses, and shares personal information in connection with the Service.
The Service is operated from the United States on AWS infrastructure located in US East 1 (N. Virginia), with object storage provided by Cloudflare R2. All user data is stored and processed in connection with United States-based operations. The Service is available worldwide except where prohibited by applicable law or unsupported by our service providers. You may not use the Service if doing so would violate applicable sanctions, export controls, or other law. See the Privacy Policy for details about international processing and transfer safeguards.
Vertiso processes personal data in accordance with its Privacy Policy and applicable data protection law. Depending on where you live, mandatory law may provide privacy or consumer rights in addition to these Terms. Nothing in these Terms limits a right that cannot lawfully be waived or limited by contract.
The Service, including all software, algorithms, interfaces, documentation, and underlying technology, is and remains the exclusive property of Vertiso and its licensors. These Terms do not grant you any rights to Vertiso's trademarks, service marks, logos, or trade names.
"Vertiso Memory" and "Vertiso" are trademarks or pending trademarks of Vertiso Corporation. You may not use these marks without the prior written consent of Vertiso.
Each party agrees to maintain the confidentiality of any non-public information of the other party that is designated as confidential or that reasonably should be understood to be confidential. This obligation does not apply to information that: (a) is or becomes publicly available through no breach of this Section; (b) was already known to the receiving party without restriction; (c) is independently developed without use of confidential information; or (d) is required to be disclosed by applicable law or court order.
These Terms remain in effect for as long as you maintain an active Account or subscription. Either party may terminate these Terms upon written notice if the other party materially breaches these Terms and fails to cure such breach within 30 days of receiving written notice.
Vertiso may immediately suspend or terminate your access to the Service without notice if: (a) you violate Section 5.3 (Restrictions) or Section 6 (Acceptable Use); (b) Vertiso is required to do so by law; or (c) Vertiso reasonably believes continuation poses a security or legal risk.
Upon termination, your license to use the Service ceases immediately. Sections 7, 8, 9, 10, 12, 13, 14, 15, 16, and 17 survive termination of these Terms.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VERTISO EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
VERTISO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. VERTISO DOES NOT WARRANT THAT MEMORY DATA WILL BE ACCURATE, COMPLETE, OR PRESERVED WITHOUT LOSS.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM VERTISO OR THROUGH THE SERVICE, WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VERTISO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF VERTISO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL VERTISO'S TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR IN CONNECTION WITH THESE TERMS EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO VERTISO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY AND SHALL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless Vertiso, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.
These Terms and any dispute arising out of or relating to them or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Before initiating arbitration or any other formal proceeding, the parties agree to attempt to resolve any dispute informally. The party asserting the dispute shall provide written notice describing the claim in reasonable detail. The parties will then have 60 days to resolve the dispute through good faith negotiation. This informal resolution period is a condition precedent to arbitration.
EXCEPT AS PROVIDED IN SECTIONS 15.4 AND 15.5 BELOW, ANY DISPUTE ARISING UNDER OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE FINALLY RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER ITS COMMERCIAL ARBITRATION RULES AND, WHERE APPLICABLE, THE AAA CONSUMER DUE PROCESS PROTOCOL.
The arbitration shall be conducted in English by a single arbitrator. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The parties agree that the arbitration shall be conducted on an individual basis and not as a class or collective proceeding.
Notwithstanding Section 15.3, either party may bring an individual claim in small claims court in the county of the claimant's residence, provided the claim qualifies for small claims court jurisdiction and remains on an individual (non-class) basis. Either party may elect small claims court at any time before an arbitrator is appointed. This Section 15.4 controls over Section 15.9 with respect to small claims court proceedings; small claims matters are not subject to the exclusive Delaware jurisdiction provision in Section 15.9.
You may opt out of the arbitration agreement in this Section 15 by sending written notice to legal@vertiso.ai with the subject line "Arbitration Opt-Out" within 60 days of first accepting these Terms. Your notice must include your name, Account email address, and a clear statement that you wish to opt out. If you opt out, disputes will be resolved in the courts specified in Section 15.9, and all other provisions of these Terms remain in full effect.
For arbitration claims brought by consumers (individual users on the Basic, Savant, or Pro Plan), Vertiso will pay all AAA filing fees, administrative fees, and arbitrator fees for claims seeking $10,000 or less, unless the arbitrator determines the claim is frivolous. For claims exceeding $10,000, AAA fee allocation will follow the AAA Commercial Arbitration Rules. Each party bears its own attorneys' fees unless applicable law or the arbitrator's award provides otherwise.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY HEREBY IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER SOUNDING IN CONTRACT, TORT, STATUTE, OR OTHERWISE.
This waiver applies whether or not you opt out of arbitration under Section 15.5.
If 25 or more claimants submit demands for arbitration raising substantially similar claims against Vertiso at or around the same time, the AAA's Mass Arbitration Supplementary Rules shall apply. The parties agree to cooperate with the AAA and each other to implement a bellwether process in which a representative set of cases (not to exceed 10 cases in the first instance) are arbitrated to resolution before the remaining cases proceed. The outcomes of the bellwether cases shall be used by the parties and the AAA to facilitate resolution of the remaining claims, but shall not be binding precedent.
For any matters not subject to arbitration (other than small claims court proceedings governed by Section 15.4, which may be brought in the claimant's local jurisdiction), including intellectual property claims, you consent to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.
YOU AND VERTISO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION.
If this class action waiver is found unenforceable, then the entirety of Section 15.3 shall be void.
Where a Teams Plan subscriber (or any other User) uses the Service to process personal data of third parties (such as employees, customers, or end users) in a context where the User is a data controller under applicable data protection law, Vertiso acts as a data processor with respect to that personal data. In such cases:
Teams Plan subscribers and other Users who require a formal Data Processing Agreement (DPA) for compliance with GDPR, UK GDPR, CCPA, or other applicable data protection laws may request one by contacting legal@vertiso.ai. Vertiso will make reasonable efforts to accommodate DPA requests from enterprise and regulated-industry customers. The terms of any executed DPA shall supplement and, in the event of conflict with respect to data processing obligations, supersede these Terms.
Vertiso implements the following technical and organizational measures as a security baseline for the Service:
These measures represent Vertiso's current security baseline and may be updated as the Service evolves. Vertiso intends to pursue formal third-party security compliance certifications (including SOC 2) as the Service matures.
Entire Agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, Refund and Cancellation Policy, Service Level Agreement, and any applicable order forms or supplemental agreements, constitute the entire agreement between you and Vertiso with respect to the Service.
Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms shall otherwise remain in full force and effect.
Waiver. Vertiso's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Assignment. You may not assign or transfer your rights or obligations under these Terms without Vertiso's prior written consent. Vertiso may assign these Terms in connection with a merger, acquisition, or sale of assets without restriction.
Force Majeure. Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or failures of third-party service providers.
Notices. Vertiso may provide notices to you via email to the address associated with your Account or by posting notice on the Service. You may provide notices to Vertiso at: Vertiso Corporation, 8201 164th Ave NE, Suite 200, Redmond, WA 98052, or by email to legal@vertiso.ai.
No Third-Party Beneficiaries. These Terms do not confer any rights or remedies upon any third party.
Export Compliance. You agree to comply with all applicable export control laws and regulations in connection with your use of the Service.
If you have questions about these Terms, please contact:
Vertiso Corporation
8201 164th Ave NE, Suite 200, Redmond, WA 98052
Email: legal@vertiso.ai
Website: https://memory.vertiso.ai