Product support
Account access, privacy requests, and security reports reach the people who operate the service.
Vertiso Memory is provided and supported by Vertiso Corporation.
You do not need a Vertiso Memory account to contact support.
For email and password sign-in, request a password-reset link. For Google, Apple, or GitHub sign-in, retry with the same provider. If you remain blocked, email support with the account address, provider, client, and exact error.
Never email your password, API token, OAuth code, or recovery link.
To request deletion of your account and Memory Data, email our privacy team from the address associated with the account. If you cannot access that address, explain that in the request so we can verify your identity another way.
After confirmed account deletion, deletion begins promptly and is completed within 30 days. Deleted data cannot be recovered.
For suspected account compromise, exposed credentials, a vulnerability, or an active security incident, email support immediately with “Security incident” in the subject. Check the status page for active service disruptions.
Do not include passwords, API tokens, or sensitive Memory Data in your report. We will request secure details if needed.